Refund policy

 

Glow & Glass – Return & Refund Policy

At Glow & Glass, we aim to provide stylish, well-made mirrors that arrive safely and match the product you ordered.

If there is an issue with your order, you may request a return or refund under the conditions below.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period
  • The mirror is unused and in its original packaging
  • The item is damaged, defective, cracked, or incorrect
  • The product is returned in a condition suitable for resale, where applicable

🚫 Non-Refundable Items

We may not accept returns for:

  • Mirrors that have been used, installed, mounted, altered, or damaged after delivery
  • Items returned without their original packaging
  • Custom or made-to-order mirrors
  • Final sale or discounted items where marked as non-returnable
  • Products marked as non-returnable at checkout
  • Damage caused by misuse or improper handling
  • Cracks, chips, or scratches caused after delivery
  • Damage caused by incorrect installation, excessive force, unsuitable cleaning products, or improper storage

📝 How to Request a Return

To request a return or refund, please contact our support team and provide:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the mirror
  • Photos of the outer and inner packaging where applicable
  • Photos showing any cracks, chips, scratches, or other damage

Please keep the original packaging until your request has been reviewed.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information, photos, or order details if needed.

All returns must be approved before the mirror is shipped back.

2. Return Instructions

If your return request is approved, we will provide:

  • The return address
  • Shipping instructions
  • Any additional information needed for the return

Return shipping costs are normally the customer's responsibility unless:

  • The mirror is defective
  • The mirror arrived damaged or broken
  • You received the wrong product

Because mirrors are fragile, returned items must be securely packed to reduce the risk of damage during transit.

We recommend using a tracked shipping service where available.

3. Refund Issuance

Once your return has been received and inspected:

  • We will notify you whether your refund has been approved
  • Approved refunds will be issued to the original payment method
  • Refund processing usually takes 5 to 7 business days
  • Your bank or payment provider may require additional time before the refund appears

📌 Important Notes

  • All returns must be pre-approved by Glow & Glass
  • Mirrors must be returned in their original condition and packaging
  • Original shipping fees are generally non-refundable unless the item was defective, damaged, or incorrect
  • Returns showing signs of installation, use, scratches, cracks, alteration, or missing packaging may be rejected
  • Customers are responsible for securely packaging returned items
  • Products damaged during return shipping because of inadequate packaging may not qualify for a full refund
  • Excessive, fraudulent, or suspicious return requests may be refused where permitted by applicable law

💬 Need Help?

If you have any questions about a return, refund, damaged mirror, or incorrect order, please contact us through our Contact Us page.

Our support team will review your request and assist you with your Glow & Glass order.